ShopRunback helps you meet the challenges of managing homeware & large electrical returns
Increase product
value
Improve visibility
and tracking
Increase repeat
purchases
Improve customer
experience
« The Shoprunback solution revolutionises the returns process for your customer, by giving them a user-friendly experience with maximum visibility. You capitalise on the returns process and transform it into a method of customer engagement, and ultimately repeat purchases »
Increase customer experience and engagment
Make your customers love their returns experience with an easy self-service returns platform which reduces customer service time while giving your customer different options for their return.
- Options to exchange or keep the product
- Avoid returns paths (voucher, product abandon)
- Paid or free returns (integrated payment module)
- Organisation of pick-up or drop off to suit the customer
Increase customer experience and engagment
Make your customers love their returns experience with an easy self-service returns platform which reduces customer service time while giving your customer different options for their return.
- Options to exchange or keep the product
- Avoid returns paths (voucher, product abandon)
- Paid or free returns (integrated payment module)
- Organisation of pick-up or drop off to suit the customer
Improve visibility and analytics
Give your teams and clients optimal visibility so that you know exactly where your returned items are located and in what condition they are going to be returned.
- Improved return to stock rate
- Analytics to improve product catalogue
- Customer tracking with e-mail alerts
Improve visibility and analytics
Give your teams and clients optimal visibility so that you know exactly where your returned items are located and in what condition they are going to be returned.
- Improved return to stock rate
- Analytics to improve product catalogue
- Customer tracking with e-mail alerts
Implement tools to give the product a seamless journey back to the warehouse
The Shoprunback carrier app and warehouse app take the tracking one step further, with the possibility to take photos of the condition of the product throughout it’s journey.
- Decrease product depreciation & loss of margin
- Optimise your reverse processes
Implement tools to give the product a seamless journey back to the warehouse
The Shoprunback carrier app and warehouse app take the tracking one step further, with the possibility to take photos of the condition of the product throughout it’s journey.
- Decrease product depreciation & loss of margin
- Optimise your reverse processes
A tailored product for all types of retailer selling items online
HOMEWARE
Electrical appliances
OUTDOOR
ShopRunBack Heavy brings together a solution which responds to the objectives of the different departments impacted by customer returns.
Registered Returns Traceability
Tracking
Product Adjustment
Decrease Returns
Customer Refund
Product Revalorisation
Experience & Satisfaction
Dispute Management
Product Tracking
Expected Returns
Dispute Management Tracking
Carrier Management
A team of experts to help you analyse your reverse
organisation and find actionable solutions
Our teams have a unique combined knowledge of IT and reverse logistics applied to home delivery of large and bulky products. We accompany each project to ensure that the solution fully covers the business and financial objectives of our clients.
KPI and business
objectives
Industry best pratice
and innovation
Sector specific
solutions
« The true cost of returns, this isn’t really about the logistics cost, but the cost of losing an unhappy customer » Emmanuel Kowalski, COO at ShopRunBack
Talk to an expert about your challenges→
Our team will be happy to organize a demonstration with you.