ABOUT THE CLIENT
Founded in 2014, THEAGENT, allows brands to launch and distribute their collections on prominent digital marketplaces in France and internationally, maximising the brand’s performance via catalogue integration, enrichment of content, customer service, sales and returns management.
Technology, Information and Internet
Fashion, Apparel, Sourcing, Distribution, Marketplaces,
ShopRunBack and THEAGENT's cooperation started in 2021 with the implementation of ShopRunBack's high-tech return solutions to handle returns flows between end consumers and a diverse spectrum of marketplace merchants in EU countries.
One of the specific goals was to facilitate customer returns services throughout every step of the customer returns journey.
Within the confines of this framework, ShopRunBack was tasked with:
"ShopRunBack helped us standardise and manage our brands' return flow in the marketplace. Thanks to this standardised process, the customer experience is optimised.
Our contact rate has been significantly reduced, allowing us to meet marketplace requirements and customer expectations"
Déborah Schinasi, COO THEAGENT.