HER Underwear x ShopRunBack
CASE STUDY
Her Underwear x ShopRunBack
HerUnderwear Her Underwear is a DNVB (Digital Native Vertical Brand) with strong customer-focused company culture. Her Underwear offers women more natural, hygienic and reusable menstrual panties as an alternative to standard sanitary pads.With the use of modern technology, direct materials, centralised manufacturing, and optimised transportation, it prioritises the customer experience as the most crucial component of its operations.
KEY OBJECTIVES
In 2022, Her Underwear started using ShopRunBack's returns management portal, which automates the processing and reporting of returns from start to finish and gives complete visibility into the customer returns workflow.
This capacity to monitor post-sale accounts in real time and ensure that every customer is properly cared for has been a substantial advantage to the brand.
With ShopRunBack’s returns management portal in place, Her Underwear successfully attained a number of decisive results in optimising the returns:
- customised return experience: quick access to begin a return, transparent return policy, a broader choice of return resolutions and return methods.
- a hassle-free interaction with the customer: automated returns approval, shipping notification, refund confirmations
- time-efficient customer service and reduced customer support costs: faster returns data capture, update and data interchange for the customer support team
- greater control and visibility over all returned products in warehouse inventory, sorting and inspection
ShopRunBack’s multi-carrier transportation solutions integrated with the brand's transport accounts allowed to:
- reduce shipping times automate route optimisation,
- set up a wide selection of local return channels
- enable end-to-end delivery tracking
Moving forwards, ShopRunBack is ready to provide Her Underwear with effective support on the brand’s journey of opening the next distribution channel (marketplace) in EU countries and continue further facilitating the return data optimisation using integrated SHIPPINGBO tools.
CLIENT TESTIMONIAL
"ShopRunBack has enabled us to quickly and easily implement a returns management portal in line with our returns policy, which offers a streamlined reporting process for our customers.
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The agility to use available transport solutions or to integrate our own accounts is a real plus of the solution".
Sébastien Trillot, Head of Operations Her Underwear (JSE GROUPE)
ABOUT THE CLIENT
Her Underwear is changing the way women experience their periods by delivering washable, reusable, and ecologically friendly undergarments.
Website:
https://her-underwear.com/
Industry:
Wellness and Fitness Services
