In 2022, Her Underwear started using ShopRunBack's returns management portal, which automates the processing and reporting of returns from start to finish and gives complete visibility into the customer returns workflow.
This capacity to monitor post-sale accounts in real time and ensure that every customer is properly cared for has been a substantial advantage to the brand.
With ShopRunBack’s returns management portal in place, Her Underwear successfully attained a number of decisive results in optimising the returns:
"ShopRunBack has enabled us to quickly and easily implement a returns management portal in line with our returns policy, which offers a streamlined reporting process for our customers. .
The agility to use available transport solutions or to integrate our own accounts is a real plus of the solution".
Sébastien Trillot, Head of Operations Her Underwear (JSE GROUPE)
ABOUT THE CLIENTHer Underwear is changing the way women experience their periods by delivering washable, reusable, and ecologically friendly undergarments.
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