RAIDLIGHT & VERTICAL
RAIDLIGHT has more than 20 years of experience in designing and manufacturing equipment for many styles of trail runners. It caters to professional athletes as well as active enthusiasts by designing its products to be lightweight, technical, and imaginative. The company has its own textile manufacturing plant in Saint-Pierre-de-Chartreuse, where it produces over 30,000 products each year utilising cutting-edge technologies, including laser cutting, thermo-bonding, and sublimation printing.
Using ShopRunBack's high-tech returns management system, RAIDLIGHT & VERTICAL was able to prioritise optimising their returns process during peak seasonality times and ensuring that both consumers and operational teams are happy with the services they get. Eshop, available on SHOPIFY, is now integrated with ShopRunBack technology, allowing for a streamlined returns procedure that is also compliant with the company's returns policy/ terms and conditions. This resulted in a steady rise in customer satisfaction and loyalty, making the expedited returns procedure essential to every successful online retail operation.