AAC GLOBE EXPRESS
GEODIS x ShopRunBack
August 26, 2024
CASE STUDY
GLOBE EXPRESS
ShopRunBack and AAC Globe Express have come together to provide a comprehensive solution for managing customer returns while highlighting the potential for innovative technologies to offset the cost of returns and minimise value loss for the returned products.
OVERVIEW
AAC GLOBE EXPRESS has been a prominent leader in fast transportation and urgent courier services since 1987, thanks to the enthusiasm of its three founding partners and the unwavering commitment of its innovative and energetic workforce.With more than 30 years of history, Globe Express works tirelessly on developing its three primary axes: providing the highest quality of service backed by a continuous innovation process, reacting to important environmental issues, and designing the urban logistics of the future.
CHALLENGE
Effective logistics collaboration is becoming increasingly critical in the age of online shopping, when consumers demand a simple return procedure and a quick refund, while retailers want to minimise the effect of returns on their revenue.
There are two main ways that returns can have a negative impact on the company's bottom line.
Shipping and handling is the first cost that comes with returns. Multiple touchpoints are involved that require extensive labour and delivery costs. While these expenses might vary depending on the size of the company, the dimensions of the returned item, the shipping origin and destination, and so on — there is no question that they will cut into profit margins.
The second type of cost is more difficult to calculate but is just as important: the longer a returned item remains in transit and can't be sold or used, the lower its value.
ShopRunBack and AAC Globe Express have come together to provide a comprehensive solution for managing customer returns while highlighting the potential for innovative technologies to offset the cost of returns and minimise value loss for the returned products.
Shipping and handling is the first cost that comes with returns. Multiple touchpoints are involved that require extensive labour and delivery costs. While these expenses might vary depending on the size of the company, the dimensions of the returned item, the shipping origin and destination, and so on — there is no question that they will cut into profit margins.
The second type of cost is more difficult to calculate but is just as important: the longer a returned item remains in transit and can't be sold or used, the lower its value.
ShopRunBack and AAC Globe Express have come together to provide a comprehensive solution for managing customer returns while highlighting the potential for innovative technologies to offset the cost of returns and minimise value loss for the returned products.
SOLUTION
The collaboration between Globe Express and ShopRunBack is a win-win situation for both.ShopRunBack benefits from Globe Express' broad logistics network, which provides a wide variety of logistical services and multimodal shipping across France and Europe, allowing ShopRunBack to handle the physical flow of products that customers send back using the ShopRunBac returns portal.
AAC Globe Express, a forerunner in the urgent transportation industry and a leader in versatile and urban logistic solutions, benefits from strategic cooperation with ShopRunBack, which offers innovative technology and an efficient end-to-end returns management process.
Globe Express can now undertake a broad variety of logistical activities for all types of returned products by employing the comprehensive technologies offered on the ShopRunBack digital platform:
These tools enable Globe Express to manage the returns data productively while ensuring full traceability and real-time customer visibility. Customers can easily track their returns and receive real-time updates throughout the entire process. This approach ensures customers get a hassle-free and seamless experience while returning their items.
RESULTS
Integrating advanced technology and a robust logistical network ensures that customers get top-notch services resulting in improved customer satisfaction.
By leveraging logistics capabilities, like those provided by Globe Express and digital platforms such as ShopRunBack, companies can build seamless reverse logistics processes that are customer-oriented, responsive and sustainable.
Adopting practices such as strategic partnerships with vendors and customers, information sharing and ensuring quality is crucial to building a customer-centric culture that maximises overall logistics efficiency and customer satisfaction while minimising costs.
The partnership between ShopRunBack and Globe Express is a prime example of how reverse logistics can significantly impact customer satisfaction, company efficiency, and business success. This collaboration sets a new standard for e-commerce returns solutions and demonstrates the value of integrating logistics service providers with innovative technology platforms.
