Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, logistics and marketing). Please complete the form below and download Read more…
Pretty soon, a flawless product return experience will be every bit as important as smooth delivery. That’s our firm conviction. We’ve compiled a few figures below which illustrate this trend in action. Our advice for staying ahead in this fast-moving game: it’s much better to be among the pioneers leading Read more…
The truth is in the figures, 83% of online shoppers will only buy if the returns process is simple. With the constant evolution of customer centric features and the recent restrictions due to Covid19 more and more retails are adopting this new concept. Called ‘Try at Home’, or ‘Home Read more…
ShopRunBack gives you the five most important criteria you need to choose your reverse logistics partner. In online retail, returns management has become a critical factor in customer experience. In a similar way to delivery, more and more online retailers offer free returns (free for the customer) in order to Read more…
Since the first version of the Dashboard released early 2018, we are pleased to present its new features 1. A new user experience To make your life easier, our team has completely redesigned the ShopRunBack’s dashboard approach in order to improve its readability and your experience. A totally flat design Read more…
A guide to dedicated return packaging How can you improve the “return experience” for your customers? If “better packaging” wasn’t in your top 3 answers to that question, then this guide is here to change your mind. The right packaging can help to make the returns process simple and painless. Read more…
80% of heavy/bulky products returned to retailers are damaged by the time they arrive! So how can you establish a returns policy which looks after your margins? ” We hear from more and more retailers who are thinking about providing return packaging when they send out valuable items. That’s often Read more…
After the launch of Prestashop , ShopRunBack now has a brand new Shopify module, allowing e-commerce retailers to quickly implement the ShopRunBack returns solution, giving the customer a better returns experience. Given the rising popularity of Shopify, which is beginning to overtake a number of other leading e-commerce platforms, the launch of Read more…
It’s ready to go ! The new Prestashop module to help you better manage your e-commerce returns is now available to download and you can test it right now! The ShopRunBack Prestashop module allows you to offer a full returns experience to your customers by offering multiple local solutions and allowing Read more…
If you are a keen follower of the latest news about e-commerce, startups and accelerators, you have undoubtably heard of The Warehouse by Cdiscount. We were pleased to be selected to join the accelerator in the first group of start-ups and we are very proud to be part of this project. Read more…