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Florian

Use Case 'e-Commerce Return'
ShopRunBack News

Use Case – Etam x ShopRunBack

USE & BUSINESS CASE 🤝 Etam x ShopRunBack During the last Plug and Play Brand & Retail Europe Demo Day, which took place on June 10, 2021 in Paris, we had the opportunity to present our collaboration with the ETAM Group. This was an opportunity for us to explain and Read more…

By Florian, 12 months12 months ago
danger of putting prepaid return label
E-Commerce News

7 (good) reasons to stop putting prepaid return labels in your parcels

Prepaid returns labels have no need to be in your e-commerce parcels : Inserting prepaid labels into every parcel is common practice for many online retailers. This method is often considered to be the best solution to satisfy both the customer and logistics needs. Sorry to disappoint some of you, Read more…

By Florian, 2 years1 year ago
Raja x SRB
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RAJA x SHOPRUNBACK | Structuring reverse logistics: the key questions to ask yourself

Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, logistics and marketing). Please complete the form below and download Read more…

By Florian, 2 years2 years ago
E-Commerce News

RETURNED GOODS : THE ULTIMATE GUIDE | RAJA X SHOPRUNBACK

Pretty soon, a flawless product return experience will be every bit as important as smooth delivery. That’s our firm conviction. We’ve compiled a few figures below which illustrate this trend in action. Our advice for staying ahead in this fast-moving game: it’s much better to be among the pioneers leading Read more…

By Florian, 2 years2 years ago
E-Commerce News

Returns management in the fashion and textile sector: maintaining the customer experience with Covid-19

Faced with the COVID-19 pandemic, what are the impacts on the logistics of returns in the fashion and clothing sector? In France, online fashion accounts for 14% of the total online sales. This number even rose to 58% of purchases in the first quarter of 2019 (source: Mollie). This flourishing sector is Read more…

By Florian, 2 years2 years ago
Uncategorized

Return policy – How is the French TOP 50 dealing with the Covid-19 crisis?

Return policy – How the French TOP 50 is coping with the COVID-19 crisis? The crisis of the new coronavirus that the world is going through in this year 2020 paralyzes in part or even in totality the majority of companies, and E-merchants are no exception. In this context, are Read more…

By Florian, 2 years2 years ago
E-Commerce News

Improve your Customer Experience with “Try at Home”

The truth is in the figures, 83% of online shoppers will only buy if the returns process is simple. With the constant evolution of customer centric features and the recent restrictions due to Covid19 more and more retails are adopting this new concept.    Called ‘Try at Home’, or ‘Home Read more…

By Florian, 2 years2 years ago
E-Commerce News

How to choose your Reverse Logistics partner?

ShopRunBack gives you the five most important criteria you need to choose your reverse logistics partner. In online retail, returns management has become a critical factor in customer experience. In a similar way to delivery, more and more online retailers offer free returns (free for the customer) in order to Read more…

By Florian, 4 years2 years ago
ShopRunBack News

A brand new design for your Dashboard

Since the first version of the Dashboard released early 2018, we are pleased to present its new features 1. A new user experience To make your life easier, our team has completely redesigned the ShopRunBack’s dashboard approach in order to improve its readability and your experience. A totally flat design Read more…

By Florian, 4 years4 years ago
Raja x SRB
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RAJA x SHOPRUNBACK | How can packaging optimise the order return process?

A guide to dedicated return packaging How can you improve the “return experience” for your customers? If “better packaging” wasn’t in your top 3 answers to that question, then this guide is here to change your mind. The right packaging can help to make the returns process simple and painless. Read more…

By Florian, 4 years2 years ago

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About This Site

ShopRunBack transforms the returns experience for both customer and retailer combining a strong reverse logistics network with next generation software.
We help leading online retailers provide a seamless, customer friendly returns solution, increasing customer satisfaction and boosting sales.

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