Prepaid returns labels have no need to be in your e-commerce parcels : Inserting prepaid labels into every parcel is common practice for many online retailers. This method is often considered to be the best solution to satisfy both the customer and logistics needs. Sorry to disappoint some of you, Read more…
Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, logistics and marketing). Please complete the form below and download Read more…
Pretty soon, a flawless product return experience will be every bit as important as smooth delivery. That’s our firm conviction. We’ve compiled a few figures below which illustrate this trend in action. Our advice for staying ahead in this fast-moving game: it’s much better to be among the pioneers leading Read more…
Faced with the COVID-19 pandemic, what are the impacts on the logistics of returns in the fashion and clothing sector? In France, online fashion accounts for 14% of the total online sales. This number even rose to 58% of purchases in the first quarter of 2019 (source: Mollie). This flourishing sector is Read more…
The truth is in the figures, 83% of online shoppers will only buy if the returns process is simple. With the constant evolution of customer centric features and the recent restrictions due to Covid19 more and more retails are adopting this new concept. Called ‘Try at Home’, or ‘Home Read more…
ShopRunBack gives you the five most important criteria you need to choose your reverse logistics partner. In online retail, returns management has become a critical factor in customer experience. In a similar way to delivery, more and more online retailers offer free returns (free for the customer) in order to Read more…
Your marketing team have probably been working flat out since February on preparing gift cards, festive e-mail campaigns and seasonal promotional products to capitalize on those few weeks in November and December when everybody is shopping flat out… But just how much thought has gone into managing all those jumpers Read more…
A guide to dedicated return packaging How can you improve the “return experience” for your customers? If “better packaging” wasn’t in your top 3 answers to that question, then this guide is here to change your mind. The right packaging can help to make the returns process simple and painless. Read more…
80% of heavy/bulky products returned to retailers are damaged by the time they arrive! So how can you establish a returns policy which looks after your margins? ” We hear from more and more retailers who are thinking about providing return packaging when they send out valuable items. That’s often Read more…
If you are a keen follower of the latest news about e-commerce, startups and accelerators, you have undoubtably heard of The Warehouse by Cdiscount. We were pleased to be selected to join the accelerator in the first group of start-ups and we are very proud to be part of this project. Read more…