Why ShopRunBack ?
of eCommerce orders are returned
abandon the cart when the returns policy isn't clear
say they would shop more if the returns process is easy
check the return policy before buying
Give your customer what they need
Join the reverse logistics revolution
Get the best for your online business
We offer a full software environment to create a global return process connected to your website and a complete dashboard interface to set-up, monitor and analyse your returns in real time.
A complete platform to manage your returns and provide the best unified return experience to your national and international customers
Our broad range of reverse logistics services help you to reduce the turnaround time of returned items by processing locally through our international network of warehouses.
Added value services such as quality check, product grading, consolidation and intelligent rerouting, enable you to optimize the reverse process, reimbursing the customer within an optimum timeframe and getting sellable products back onto the market as quickly as possible.
We understand your business
The best returns solution adapted to your product category
High returns rates, buy-now-decide-later attitude, the online fashion sector is not new to the challenge of returns.
Our end to end fashion returns management solution helps fashion to give their customers a fabulous returns experience, fully customized to their own brand and makes the customer want to come back and shop with them again.
Consumer needs to be refund as fast as possible to stay active and repurchase on the website.
The high-tech sector traditionally has lower quantities of returns but with much more complex operations at the quality check stage.
The ShopRunBack high tech returns solution splits different types of return into different categories to ensure that resellable items go straight back to stock, while repairs and damaged items or parts are consolidated and sent to specialist centers.
Get fully involved in the returns process in order to finely pilot your after-sales experience.
Home & Furnishing
Large and bulky items are difficult to deliver and often considered an even bigger nightmare to return. Our XL home & furnishing Returns service will offer an international returns solution for large and bulky items that require specialist services from pick-up through to the consolidation stage, allowing you to regain market value on products that are particularly difficult to manage.
We ensure that the retailer gets the goods back in the best condition, with product quality control as soon as the returned product is in the logistic chain thus reducing the cost due to stock depreciation (scrappage, discounted sales, etc.)
In the Outdoor industry the main return challenge is usually about managing a diverse catalogue of products.
This could be anything from a small trek mug through to a table tennis table which makes it necessary to connect several specialized carriers to manage the returns due to a wide catalog of products sold.
ShopRunBack, is building a unique solution to manage outdoor product returns to solve this operational challenge by offering a large range of transportation, logistics and control capabilities.
The greatest challenge for a beauty brand selling online is to provide a customer experience which reflects the quality and values of the brand. The ShopRunBack beauty returns solution gives your customer an end to end brand experience, even if the quantity of returns is lower than other sectors.
In the case of wrong deliveries or insatisfaction it is even more important to propose a fantastic return experience to your customers in order to keep them loyal to your brand and happy to repurchase.
You need to offer a maximum of return choices and ensure the safety of the transported goods.
59 rue des Petits Champs 75001 Paris