HER Underwear x ShopRunBack

KEY OBJECTIVES

In 2022, Her Underwear started using ShopRunBack's returns management portal, which automates the processing and reporting of returns from start to finish and gives complete visibility into the customer returns workflow.
This capacity to monitor post-sale accounts in real time and ensure that every customer is properly cared for has been a substantial advantage to the brand.

With ShopRunBack’s returns management portal in place, Her Underwear successfully attained a number of decisive results in optimising the returns:

1. customised return experience: quick access to begin a return, transparent return policy, a broader choice of return resolutions and return methods.
2. a hassle-free interaction with the customer: automated returns approval, shipping notification, refund confirmations
3. time-efficient customer service and reduced customer support costs: faster returns data capture, update and data interchange for the customer support team
4. greater control and visibility over all returned products in warehouse inventory, sorting and inspection

Partnership with ShopRunBack has also made it possible for Her Underwear to expand its delivery operations and offer customers a variety of quick and dependable shipping choices. ShopRunBack’s multi-carrier transportation solutions integrated with the brand's transport accounts allowed to:

1. reduce shipping times automate route optimisation,
2. set up a wide selection of local return channels
3. enable end-to-end delivery tracking

Moving forwards, ShopRunBack is ready to provide Her Underwear with effective support on the brand’s journey of opening the next distribution channel (marketplace) in EU countries and continue further facilitating the return data optimisation using integrated SHIPPINGBO tools.