Returns Management:
OPTIMISE YOUR RETURNS
WITH OUR RETURNS MANAGEMENT SOLUTIONS & REVERSE LOGISTICS SERVICES IN ONE PACKAGE
Scroll down to see the full range of built-in options.
RETURNS MANAGEMENT SOFTWARE
Return as a Service (RaaS) is our top-notch returns management suite that allows all users—consumers, brands, carriers, and logisticians—to streamline reverse workflow, maximise cost-saving, and generate value on eCommerce returns.
Set up, monitor and analyse your product returns in real-time:
CONSUMER PORTAL
- Click&Return with the easy-return interface and a wide choice of local carriers.
- Pay directly online for the premium services or the return fees.
- Print the return label with full return instructions.
- Send it back to the local drop-off points or with pick-up services.
- Get refund confirmation with automated return updates
WAREHOUSE OPERATIONS
- Monitor & Register physical movements and digitised data flow in real-time with instant access online or on mobile devices.
- Relocate returned items to repair centres, resellers or straight back to DC.
CONTROL QUALITY FEATURES
- Essential Check: scan and verify returned product to enable fast refund confirmation.
- Quality Control: customise the three-point quality tests with administrator access
Learn more about
RETURNS MANAGEMENT
ShopRunBack's Returns Management software system controls the entire reverse workflow, monitoring how each return order is created, approved and handled. It automates return operations, saves time for the customer support team, and enables a transparent and fluid data interchange.
Among other features, the returns management software package contains:
- a setup of a standardised return policy, automated status updates on returned orders,
- warehouse inventory control, sorting and inspection of returned items,
- a self-service portal for end consumers,
- an action-focused retail dashboard
REVERSE LOGISTICS SERVICES
Best-in-class shipping and logistics services with domestic and international warehouses to suit end-customers
Maintain efficient, low-cost and high-speed reverse logistics:
OPTIMISED SHIPPING
- Click&Return with the easy-return interface and a wide choice of local carriers.
- Pay directly online for the premium services or the return fees
- Print the return label with full return instructions
- Send it back to the local drop-off points or with pick-up services
- Get Refund Confirmation with automated return updates
INBOUND GOODS MANAGEMENT
- Full Statistics: gather data on returned products and analyse return reasons
- Return Policy Configuration: customise guidelines to meet each country's return policy
- Return Management & Tracking: follow the returned item from the sender all the way to the warehouse
VALUE-ADDED SERVICES
CONSOLIDATION SERVICES
