WHY ARE PRODUCT RETURNS SUCH A NIGHTMARE?

Sending a product back is becoming an increasingly common yet more and more inconvenient experience. In our 'shop, till you drop' consumer culture, excessive consumption creates higher demand, requires more resources and significantly impacts our environment.

 

Returning a product is often fraught with potential complications:

FOR THE CONSUMER

FOR THE RETAILER

FOR THE PLANET

ShopRunBack has developed a unique Returns Management system that will transform returns from a burden into an asset for your business

Learn more about

RETURNS MANAGEMENT
ShopRunBack's Returns Management software system controls the entire reverse workflow, monitoring how each return order is created, approved and handled.
It automates return operations, saves time for the customer support team, and enables a transparent and fluid data interchange.
Among other features, the returns management software package contains:
  • a setup of a standardised return policy, automated status updates on returned orders,
  • warehouse inventory control, sorting and inspection of returned items, 
  • a self-service portal for end consumers,
  • an action-focused retail dashboard

 

The convergence of Returns Management software and Reverse Logistics Services allows ShopRunBack to fortify and integrate every aspect of the reverse cycle, bringing value for both the consumer and the retailer alike. 

RETURN AS A SERVICE (RaaS)

is a unique Returns Management software platform designed to smooth off any rough edges in the returns process.

With our Returns Management software and Reverse Logistics system, you get complete control over the entire post-purchase experience.

KEY BENEFITS:
ShopRunBack's Returns Management & Reverse Logistics package gives consumers alternative return options, such as Try Before Buy, in addition to local drop-offs and pick-up locations. This advanced framework for order returns encourages customers to exchange an item instead of returning it and prompts refunds and instant store credits.

Returns management software tools are specially developed to provide retailers with substantial benefits: to monitor and analyze the return order data ⇒to assist retailers in optimizing and simplifying the return process to speed up restocking the returned inventory ⇒ to monitor the financial impact of the refunds ⇒to use more sustainable practices to minimize returns volume.

As an essential component of every successful business strategy to retain more customers and boost brand loyalty, Reverse Logistics Services are seeing high demand.

 

Learn more about

REVERSE LOGISTICS
In addition to providing Returns Management software, ShopRunBack also offers services for Reverse Logistics. These services take what is often a labour-intensive and expensive procedure for returning a product and convert it into an efficient network of delivery services. When it comes to the management of returned items, having a streamlined network of logistics services that has an automatic route optimisation, a wide selection of local return channels with drop-off points, home pick-up options, and nearby post offices is a significant advantage over using deliveries from multiple locations, which are more expensive, time-consuming, and environmentally damaging. This is because using multiple locations requires more fuel, which results in higher emissions, and it also causes more damage to the environment.
KEY BENEFITS:
ShopRunBack's Reverse Logistics offers a multi-carrier tracking service as well as a returns centre to review and verify orders, together with rerouting and delivering packages. Moreover, reverse logistics reduces the strain brought on by an increase in returns and places emphasis on recycling, exchanges, and repairs

In addition to rerouting and shipment consolidation, ShopRunBack's logistics services operate a warehouse management system for handling inbound and outbound logistics and delivering analytics in real-time.

RETURN WITH CARE

To France, Europe and overseas.

Integrating the best end-to-end returns solution into your business worldwide.

REDUCE ONLINE RETURNS

Committing to sustainability and green logistics.

To overcome some sustainability issues, ShopRunBack operates its platform with a strong intention to emphasise the importance of consolidated returns, alternative methods of sending an item back, keeping an item to repair, repurpose, or recycle rather than returning it to be simply thrown away
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