RETURN AS A SERVICE (RaaS) is a unique returns software platform designed to smooth off any rough edges in the returns process.
With our Returns Management Software and Reverse Logistics System, you get complete control over the entire post-purchase experience.
HOW RAAS WORKS:
Understanding the reverse workflow of e-commerce within the supply chain is essential for any business, large or small, to ensure success.
Technically advanced returns management can help a company optimise storage space, reduce transport costs and improve customer service and experience.
Putting in place a straightforward, highly functional system that allows not only automated processing of returns but also the capture and analysis of the returns data makes reverse logistics a success-driving force within the company, as is establishing a solid line of communication between all operational levels in the reverse workflow.
A well-organized and effective warehouse management system is also essential for business efficiency.
It is all about finding any flaws in the product line or supply chain and making necessary changes to save costs while improving the resale value of each returned order.
ShopRunBack's reverse logistics system includes warehouse management tools for returned goods.
Warehouse processing provides important information about product quality and consumer behaviour, enabling companies and e-commerce players to make data-driven choices that improve the overall supply chain process.
Optimised warehouse management can also help to significantly reduce waste and ensure that returned goods are properly sorted, repaired or refurbished and then resold - or even disposed of unwanted goods in an environmentally friendly way.
Investing in a reverse logistics system saves costs in the long run and helps companies and e-commerce players become more sustainable.
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These services take what is often a labour-intensive and expensive procedure for returning a product and convert it into an efficient network of delivery services. When it comes to the management of returned items, having a streamlined network of logistics services is a significant advantage as it comes with:
- an automatic route optimisation,
- a wide selection of local return channels with drop-off points,
- home pick-up options, and nearby post offices
Using delivery from numerous places, on the other hand, is more costly, time-consuming, and ecologically detrimental since it takes more fuel, which results in greater emissions and also causes more environmental damage.
Moreover, reverse logistics reduces the strain brought on by an increase in returns and places emphasis on recycling, exchanges, and repairs
For the consumer:
NOT JUST A PRETTY INTERFACE.
Mapping the complete customer returns journey.
With a click of the Return button, RaaS is engaged in the customer interaction cycle to boost a positive returns experience by using every tool in the box:
- neat customer portal
- transparent return policies
- automated status updates
- "Try Before You Buy " option
- convenient drop-offs, pickups or in-store returns
- online tracking
- fast returns with digital labels
- instant refunds
- quick exchange options
FOR THE MERCHANT:
THE SMOOTH RUNNING OF YOUR RETURNS.
Intelligence, Performance, Insight.
Product returns can either span a monetary drain or create a competitive advantage.
RaaS' powerful RETURNS MANAGEMENT SOFTWARE transforms return losses into opportunities.
THE BRAINS BEHIND THE OPERATION
- end-to-end optimisation & seamless integration
- complete visibility into the returns process
- customer conversion & loyalty boost
- fast refunds, direct access and automated notifications
HANDLING THE HEAVY LIFTING
- optimum timeframe for inbound goods
- fast return shipping and automated labelling
- quality and quantity controls
- RMA status report
- consolidated shipment delivery
- value-added services of checking, repacking, rerouting
DEALING WITH UNCERTAINTY IN THE AGE OF REASON (FOR RETURNS)
- real-time data extended dashboard
- return habits analysis of “Serial Shoppers"
- comparative summary of main return issues
- data collection of valuable shopper feedback
FOR THE PLANET:
RETURN WITH CARE.
Committing to sustainability and green logistics
Using RaaS to maintain environmentally friendly post-purchase behaviour.
GET LOW ENERGY CONSUMPTION
with optimised returns sorting and order consolidation
SET DIGITAL PAPER TRAIL
on all stages of the returns process
REDUCE CARBON FOOTPRINT
with route optimisation for consolidated returns