SRB Solutions

Reverse Logistics:

MEET RaaS,
OUR SMOOTH
OPERATOR

RETURN AS A SERVICE (RaaS) is a unique returns software platform designed to smooth off any rough edges in the returns process.


With our Retuns Management Software and Reverse Logistics System, you get complete control over the entire post-purchase experience.


For the consumer:

NOT JUST A PRETTY INTERFACE.

Mapping the complete customer returns journey.

With a click of the Return button, RaaS is engaged in the customer interaction cycle to boost a positive returns experience by using every tool in the box:

CLARITY

  • neat customer portal
  • transparent return policies
  • automated status updates

SUPPORT

  • "Try Before You Buy " option
  • convenient drop-offs, pickups or in-store returns
  • online tracking

SPEED

  • fast returns with digital labels
  • instant refunds
  • quick exchange options

FOR THE MERCHANT:

THE SMOOTH RUNNING OF YOUR RETURNS.

Intelligence, Performance, Insight.

Product returns can either span a monetary drain or create a competitive advantage.

RaaS' powerful RETURNS MANAGEMENT SOFTWARE transforms return losses into opportunities.

THE BRAINS BEHIND THE OPERATION

  • end-to-end optimisation & seamless integration
  • complete visibility into the returns process
  • customer conversion & loyalty boost
  • fast refunds, direct access and automated notifications 

HANDLING THE HEAVY LIFTING

  • optimum timeframe for inbound goods
  • fast return shipping and automated labelling
  • quality and quantity controls
  • RMA status report
  • consolidated shipment delivery
  • value-added services of checking, repacking, rerouting

DEALING WITH UNCERTAINTY IN THE AGE OF REASON (FOR RETURNS)

  • real-time data extended dashboard
  • return habits analysis of “Serial Shoppers"
  • comparative summary of main return issues
  • data collection of valuable shopper feedback

FOR THE PLANET:

 RETURN WITH CARE.

Committing to sustainability and green logistics

Using RaaS to maintain environmentally friendly post-purchase behaviour.

GET LOW ENERGY CONSUMPTION

with optimised returns sorting and order consolidation

SET DIGITAL PAPER TRAIL

on all stages of the returns process

REDUCE CARBON FOOTPRINT

with route optimisation for consolidated returns

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