ShopInvest
CHANTELLE
August 27, 2024
ETAM
August 27, 2024
CASE STUDY
ShopInvest
is an eCommerce company with 10 websites that are market leaders in the design, leisure, fashion, and wellness industries. It focuses on technological innovations, large-scale expansion and the acquisition of rapidly growing, profitable businesses.
ShopRunBack provides ShopInvest with an effective, centralised reverse logistics solution best suited for an extended group of online retailers dealing with a diverse variety of returned products.OVERVIEW
ShopInvest was created in 2011, although the company's history stretches back to 2006 when it launched its first website - Mencorner.com,which introduced online shopping for male cosmetics and men’s accessories.
In the following years, it expanded its reach by acquiring industry-leading websites in various fields of online sale: watches and jewellery, women's beauty items, women's fashion accessories and lingerie, as well as furniture and interior décor.
As of today, the ShopInvest group comprise such dominant sites as Bijourama,
Womancorner, DeclikDeco, Lemon Curve, 3SUISSES and Rue du Commerce.
CHALLENGE
The recent surge in online shopping has presented ShopInvest with the challenge of ensuring that all aspects of the purchase and post-purchase process function flawlessly to sustain the ShopInvest group's steady development and provide its clients with an exceptional online shopping experience.Given the importance of product returns to the profitability of each group sector, ShopInvest sought a solution capable of standardising return policies and optimising the returns process inside the group's vertical integration.
SOLUTION
In December 2021, ShopRunBack launched all-in-one innovative platform "Return as a Service (RaaS)" to provide ShopInvest with centralised management control of the entire return process. ShopRunBack’s optimised returns system has introduced a wide range of customisable options for IT SOLUTIONS:- complete visibility and control over information on a range of returned products;
- return data analysis and order tracking with a centralised return management suit;
- warehouse inventory control and stock management with a streamlined, automated system;
- standardised return policies applicable for various ShopInvest business types; Alongside with value-added services for REVERSE LOGISTICS:
- diverse return options based on market sector and product type in the ShopInvest group;
- free and payable return options for all types of return products;
- smooth integration ShopRunBack logistical operations into an existing transportation network;
RESULTS
By using the “Return as a Service” software and logistics package, ShopInvest has transformed the return process operations, adding a compelling value for retailers: :- taking complete control of the entire returns lifecycle by connecting different platforms and operators through a centralised reverse logistics system
- replacing a dispersed, difficult-to-monitor stream of returned products with an efficient and automated reverse flow,
- changing costly, time-consuming return logistics into a streamlined network of delivery services,
- establishing transparent and fluid data interchange with automated warehouse stock updates returns order tracking and cost-saving route optimisation. Furthermore, ShopRunBack’s returns solution created a significant value for customers:
- providing a user-friendly interface and simplified return process.
- offering a transparent and standardised return policy
- giving a broad choice of return options and pickup locations.
- managing fast refunds and automated status updates ShopRunBack’s returns data analysis helped reduce the return product volume and boost the shopping experience for ShoInvest customers.
