Two aspects of effective return strategy: customer interaction and data collection
RAIDLIGHT & VERTICAL
August 26, 2024
HER Underwear x ShopRunBack
August 26, 2024
At ShopRunBack, we carefully consider many aspects of a return journey to ensure that product returns are handled effectively. One of them is the interaction between the customer and the return process.
To establish a clear path for the consumer wishing to return an item, we chose a compact and appealing returns user interface embedded inside ShopRunBack’s returns management platform.
It allows customers to complete their return requests quickly but at the same time while using more personalised step-by-step instructions:
In addition, ShopRunBack’s dashboard also enables retailers to track and manage the returns quickly, keeping track of the progress of each returned item in real time so that customer service teams can continue to improve the return process as they gain more experience.
Returns User Interface
Returns are an important part of the customer experience and can provide valuable data that may help businesses to foster their customer relationships and have a positive impact on overall revenue.To establish a clear path for the consumer wishing to return an item, we chose a compact and appealing returns user interface embedded inside ShopRunBack’s returns management platform.
It allows customers to complete their return requests quickly but at the same time while using more personalised step-by-step instructions:
- To specify in detail the reason for the return
- To get recommendations for alternate sizes, colours, or different items entirely
- To exchange an item or receive a gift voucher rather than get a refund.
- To specify how they wish to return an item via local drop-off points, home pick-up or in-store.
In addition, ShopRunBack’s dashboard also enables retailers to track and manage the returns quickly, keeping track of the progress of each returned item in real time so that customer service teams can continue to improve the return process as they gain more experience.
Returns Data Analysis
Another aspect of the reverse workflow that is often overlooked is collecting more precise data on why the end consumer wants to return an item.ShopRunBack returns management system offers more accurate return behaviour data analysis in real-time so the retailers can quickly adjust and fine-tune the experiences with their products to improve customer satisfaction and increase shopper loyalty.
ShopRunBack returns management system offers more accurate return behaviour data analysis in real-time so the retailers can quickly adjust and fine-tune the experiences with their products to improve customer satisfaction and increase shopper loyalty.
Our returns data capturing tool has the following advantages:
– enables better-informed business decisions
– allows retailers to predict repeat customers’ behaviours,
– create more effective and personalised online experiences
– encourage repeat visits and higher customer satisfaction.
With ShopRunBack’s returns solution, merchants can easily acquire an up-to-date report on a customer’s buying and return behaviour. They can better reward their most loyal and valuable customers with a more lenient return policy or additional exchange incentives.
Get in touch with our team to learn more about how we can help you take control of your customer experience and improve the reverse flow of your business.
https://www.shoprunback.com/contact/
