TheAgent x ShopRunBack
HER Underwear x ShopRunBack
August 26, 2024
JULES
August 27, 2024
CASE STUDY
THEAGENT x ShopRunBack
THEAGENT is a comprehensive digital platform that offers the brands one of the most appealing marketplace portfolios for B2C Marketplace growth by strategically accelerating brand success and increasing product visibility across multichannel E-commerce retailers such as Zalando, Amazon, La Redoute, Galeries Lafayette, Sarenza, along with many others.ShopRunBack offers THEAGENT a consistent customer returns experience, an easy-to-initiate returns process, and efficient shipping and transportation solutions.
ABOUT THE CLIENT
Founded in 2014, THEAGENT, allows brands to launch and distribute their collections on prominent digital marketplaces in France and internationally, maximising the brand’s performance via catalogue integration, enrichment of content, customer service, sales and returns management.Website:
http://www.theagent.com
Industry:
Technology, Information and Internet
Headquarters:
Neuilly-sur-Seine, Île-de-France
Specialities:
Fashion, Apparel, Sourcing, Distribution, Marketplaces,
KEY OBJECTIVES
ShopRunBack and THEAGENT's cooperation started in 2021 with the implementation of ShopRunBack's high-tech return solutions to handle returns flows between end consumers and a diverse spectrum of marketplace merchants in EU countries.One of the specific goals was to facilitate customer returns services throughout every step of the customer returns journey.
Within the confines of this framework, ShopRunBack was tasked with:
- developing a flawless customer communication process
- providing online self-service returns
- giving full visibility into return data: return tracking information, credit confirmation, reasons for return and etc.
- providing cost-saving route optimisation
- offering multi-carrier tracking services for return centres, rerouting and delivery.
- giving a broad choice of return options for pick-up locations and in-store returns
CLIENT TESTIMONIAL
"ShopRunBack helped us standardise and manage our brands' return flow in the marketplace. Thanks to this standardised process, the customer experience is optimised.Our contact rate has been significantly reduced, allowing us to meet marketplace requirements and customer expectations" .
Déborah Schinasi, COO THEAGENT
