Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, logistics and marketing). Please complete the form below and download Read more…
A guide to dedicated return packaging How can you improve the “return experience” for your customers? If “better packaging” wasn’t in your top 3 answers to that question, then this guide is here to change your mind. The right packaging can help to make the returns process simple and painless. Read more…
80% of heavy/bulky products returned to retailers are damaged by the time they arrive! So how can you establish a returns policy which looks after your margins? ” We hear from more and more retailers who are thinking about providing return packaging when they send out valuable items. That’s often Read more…