USE & BUSINESS CASE 🤝 Etam x ShopRunBack During the last Plug and Play Brand & Retail Europe Demo Day, which took place on June 10, 2021 in Paris, we had the opportunity to present our collaboration with the ETAM Read more…
Prepaid returns labels have no need to be in your e-commerce parcels : Inserting prepaid labels into every parcel is common practice for many online retailers. This method is often considered to be the best solution to satisfy both the Read more…
Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, Read more…
Pretty soon, a flawless product return experience will be every bit as important as smooth delivery. That’s our firm conviction. We’ve compiled a few figures below which illustrate this trend in action. Our advice for staying ahead in this fast-moving Read more…
Faced with the COVID-19 pandemic, what are the impacts on the logistics of returns in the fashion and clothing sector? In France, online fashion accounts for 14% of the total online sales. This number even rose to 58% of purchases in Read more…
Return policy – How the French TOP 50 is coping with the COVID-19 crisis? The crisis of the new coronavirus that the world is going through in this year 2020 paralyzes in part or even in totality the majority of Read more…
The truth is in the figures, 83% of online shoppers will only buy if the returns process is simple. With the constant evolution of customer centric features and the recent restrictions due to Covid19 more and more retails are adopting Read more…
Rising to the reverse challenges of homeware and large electronic goods Furniture, homeware and large electronic goods are some of the fastest growing verticals of online retail, yet some of the slowest product categories to have made the shift online Read more…
ShopRunBack gives you the five most important criteria you need to choose your reverse logistics partner. In online retail, returns management has become a critical factor in customer experience. In a similar way to delivery, more and more online retailers Read more…
Your marketing team have probably been working flat out since February on preparing gift cards, festive e-mail campaigns and seasonal promotional products to capitalize on those few weeks in November and December when everybody is shopping flat out… But just Read more…
