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The ShopRunBack Blog

danger of putting prepaid return label
E-Commerce News

7 (good) reasons to stop putting prepaid return labels in your parcels

Prepaid returns labels have no need to be in your e-commerce parcels : Inserting prepaid labels into every parcel is common practice for many online retailers. This method is often considered to be the best solution to satisfy both the Read more…

By Nicolas THOREL, 5 months5 months ago
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RAJA x SHOPRUNBACK | Structuring reverse logistics: the key questions to ask yourself

Should customers have to pay for returns? What return options do you want to offer? What about reimbursement? … Questions that will need to be addressed collectively before you implement the new returns policy (in consultation with customer services, finance, Read more…

By Florian, 10 months9 months ago
Raja x SRB
E-Commerce News

RETURNED GOODS : THE ULTIMATE GUIDE | RAJA X SHOPRUNBACK

Pretty soon, a flawless product return experience will be every bit as important as smooth delivery. That’s our firm conviction. We’ve compiled a few figures below which illustrate this trend in action. Our advice for staying ahead in this fast-moving Read more…

By Florian, 10 months9 months ago
E-Commerce News

Returns management in the fashion and textile sector: maintaining the customer experience with Covid-19

Faced with the COVID-19 pandemic, what are the impacts on the logistics of returns in the fashion and clothing sector? In France, online fashion accounts for 14% of the total online sales. This number even rose to 58% of purchases in Read more…

By Maxime, 11 months5 months ago
Uncategorized

Return policy – How is the French TOP 50 dealing with the Covid-19 crisis?

Return policy – How the French TOP 50 is coping with the COVID-19 crisis? The crisis of the new coronavirus that the world is going through in this year 2020 paralyzes in part or even in totality the majority of Read more…

By Maxime, 11 months11 months ago
E-Commerce News

Improve your Customer Experience with “Try at Home”

The truth is in the figures, 83% of online shoppers will only buy if the returns process is simple. With the constant evolution of customer centric features and the recent restrictions due to Covid19 more and more retails are adopting Read more…

By Florian, 11 months9 months ago
ShopRunBack News

Rising to the reverse challenges of homeware and large electronic goods

Rising to the reverse challenges of homeware and large electronic goods Furniture, homeware and large electronic goods are some of the fastest growing verticals of online retail, yet some of the slowest product categories to have made the shift online Read more…

By Bunly, 1 year11 months ago
E-Commerce News

How to choose your Reverse Logistics partner?

ShopRunBack gives you the five most important criteria you need to choose your reverse logistics partner. In online retail, returns management has become a critical factor in customer experience. In a similar way to delivery, more and more online retailers Read more…

By Florian, 2 years9 months ago
E-Commerce News

Prepare your online business for post-Christmas returns

Your marketing team have probably been working flat out since February on preparing gift cards, festive e-mail campaigns and seasonal promotional products to capitalize on those few weeks in November and December when everybody is shopping flat out… But just Read more…

By Judith Giraud, 2 years9 months ago
ShopRunBack News

A brand new design for your Dashboard

Since the first version of the Dashboard released early 2018, we are pleased to present its new features 1. A new user experience To make your life easier, our team has completely redesigned the ShopRunBack’s dashboard approach in order to Read more…

By Florian, 2 years2 years ago

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About This Site

ShopRunBack transforms the returns experience for both customer and retailer combining a strong reverse logistics network with next generation software.
We help leading online retailers provide a seamless, customer friendly returns solution, increasing customer satisfaction and boosting sales.

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